Terms of service

Last updated: 2026-10-28 · Effective: 2026-10-28

This is what we offer you and what we expect from you. It is written to be understood; "you" is whoever opens the account, and "we" is Twin2.me LLC. What we do with your data is in the privacy policy. Sections 5 (recording meetings), 12 (liability) and 14 (governing law and disputes, including arbitration for US users) are the ones most worth reading carefully.

1. Who we are and acceptance

The service is provided by Twin2.me LLC, a Delaware (USA) limited liability company, File No. 10807663, located at 8 The Green, Suite A, Dover, DE 19901, USA. Email: info@twin2.me. Phone: +57 321 931 7379. "Twin2.me" is the company; "twinme" is the name of the product.

You accept these terms by clicking to continue when you sign in, after we have shown you this link and the link to the privacy policy. That click is your electronic acceptance and has the same effect as a signature: in the United States under the E-SIGN Act and state electronic-transactions laws; in Colombia under Law 527 of 1999 on data messages and electronic signatures; and in Mexico under the Commercial Code rules on consent by electronic means. If you do not agree, do not continue and do not use the service.

This is the version of 2026-10-28, in force from that date.

2. Your account

For now we may limit who can open an account (for example, by invitation). An account belongs to one person, with their own email and mobile number; do not share it and keep your credentials safe. You are responsible for what happens from your account, unless you tell us promptly that someone got in without your permission.
You must be 18 or older and have the legal capacity to accept these terms. The service is not for minors and we do not knowingly collect data from children (COPPA, 15 U.S.C. §§ 6501 et seq.). If we learn that an account belongs to a minor, we close it.
You can close it whenever you want by writing to info@twin2.me from your account email. If you are a pilot, you can also do it yourself in Settings, under "Dejar de ser piloto" (Stop being a pilot). What happens to your data when you close it is in section 11.
We may suspend or close your account if you breach these terms or the law, and we will tell you with notice unless the law stops us or there is a risk to other people or to the service that cannot wait.

3. What Twin2.me is and the limits of AI

A service that builds an assistant — a "twin" — from the material you give it, and that answers in your voice. The answers are generated by artificial intelligence and may be wrong, incomplete or out of date. It is not a professional: it gives no medical, legal, financial or psychological advice, and it does not replace someone who does. Check anything important before you act on it.

What your twin says to other people on your behalf — in Spaces, on WhatsApp, on Slack, by email or on any other channel you switch on — is your responsibility, as if you had said it yourself. You decide which channels you turn on and who you share it with.

Do not use it to make anyone believe they are talking to a human. In Spaces and on WhatsApp your twin introduces itself as an AI to whoever talks to it, and on Slack it shows up as an app. Do not disable or contradict those notices, or set it up to deny being an AI when someone asks. What your twin writes for you in your apps (an email, a message) goes out under your name: if the law or the context requires saying an AI wrote it, that is on you. Some laws require this transparency, such as the California bot disclosure law (Business and Professions Code § 17941) and the Utah Artificial Intelligence Policy Act, and complying with them is on you.

4. Your material

What you upload stays yours. You give us a limited, non-exclusive, revocable license (it ends when you delete the material or close your account) to process it for the sole purpose of providing the service: transcribing, distilling and indexing it, using it so your twin can answer, and showing it to the people you allow. Nothing else. We do not train models on it, we do not sell it and we do not show it to anyone else. The model providers we choose do not train on what they receive through their APIs either; names and details are in the privacy policy.

In return, you warrant that you have the right to upload it: that it is yours or that you have permission from whoever it belongs to, and that uploading it does not infringe anyone's rights or the law.

Other people's data in your material. What you upload may include personal data of third parties — emails, chats, minutes, contacts. You are responsible for having a legal basis to share it with us (for example, their authorization or a legitimate interest the law recognizes). For that data we act as a processor (encargado) on your behalf and handle it only to provide you the service; what happens to people who have no account is in the "People who don't have an account" section of the policy.

Third-party content. Twin2.me provides an interactive service: material that you or a third party provide belongs to whoever provides it, and nothing in these terms makes us the publisher or author of that content.

Copyright complaints. We respect copyright and act under the DMCA (17 U.S.C. § 512). If you believe something in the service infringes your work, write to info@twin2.me (our designated agent with the U.S. Copyright Office is pending registration; until then that address receives notices). Your notice must include: (1) your physical or electronic signature; (2) the copyrighted work you say is infringed; (3) the material you claim and where it is, with enough detail for us to locate it; (4) your name, address, phone and email; (5) a statement that you have a good-faith belief that the use is not authorized by the owner, its agent or the law; and (6) a statement, under penalty of perjury, that the information is accurate and that you are the owner or act on the owner's behalf. Anyone who submits a false notice is liable for damages (17 U.S.C. § 512(f)).

If we remove material because of a notice, we tell whoever uploaded it. That person may send a counter-notice with: their signature; the identification of the removed material and where it was; a statement, under penalty of perjury, that they have a good-faith belief it was removed by mistake or misidentification; their name, address and phone; and their consent to the jurisdiction of the federal court for their home district (or, if they are outside the US, the District of Delaware) and to accept service from whoever filed the notice. If we do not receive word of a court action, we restore the material 10 to 14 business days after receiving the counter-notice, a copy of which we first send to whoever filed the notice. We close the accounts of repeat infringers.

5. Recording meetings

If you use the meeting assistant, read this in full. How the platform handles those recordings is in the "The meeting assistant" section of the policy.

You decide and you answer for it. The assistant joins a meeting because you switched it on for that meeting. In many jurisdictions recording a conversation requires notifying every party, and in some it requires their express consent. In the US, several states require the consent of all parties — for example California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington — and the law of Colombia or Mexico may also require informing participants or obtaining their consent. Obtaining that permission is your obligation, not ours, and by switching on the assistant you represent that you have it or that none is needed.
What we do on our side. The assistant joins under a name that says what it is, announces in the chat that it is recording and for whom (in Spanish and English, in a single message), and on platforms that allow it triggers the native recording indicator. It records audio only: no video and no screen sharing, and the audio is deleted as soon as it is transcribed. That helps, but it does not replace the permission you must obtain.
What you may not do. Use it to record someone who has asked not to be recorded, in a context where the law forbids it, or without the consent the law requires; or hide, disable or falsify the assistant's notices.
If somebody objects. Ask the host to remove the assistant and delete the meeting from your material. If we receive a substantiated complaint from a recorded third party at info@twin2.me, we may withdraw that material and handle it as the law requires.

You hold us harmless against third-party claims arising from recordings you made without the permission your jurisdiction, or that of the participants, required (section 13).

6. Automatic tasks and actions in your apps

You authorize us to act in your connected apps. When you connect an app (Gmail, Docs, Notion, Slack, your calendar and similar), you authorize your twin to read and write in it within the permission you gave. What your twin writes in an app at your request in Hablar (Talk) only runs after you press "Hacer" (Do it).
Automatic tasks are on by default. After a meeting, your twin may carry out in your apps what the minutes say is yours to do, also drawing on what the other participants said. You can turn them off at any time in Settings.
Limits. Anything that moves money, and anything beyond the caps per task, per meeting or per day, needs your approval before it happens. Trading and cryptocurrency apps are blocked: the twin does not operate in them.
Reviewing is on you. Look at what your twin does and correct or undo what you do not want. We are not liable for actions you approved or that were in line with your settings, except in case of our willful misconduct or gross negligence (section 12).

7. Third-party services and your own AI account

Twin2.me connects with services that are not ours — Google, Microsoft, Zoom, Slack, WhatsApp (Meta), Dropbox, Grain, Composio and others. Your use of them is governed by their own terms, and we do not control or answer for their changes, outages or decisions. Video-call platforms decide who they let in. The WhatsApp channel may run through Meta's official API or by linking your number the way WhatsApp Web works; in both cases Meta may suspend or restrict it, and that is outside our control.

Your own AI account. If you connect an account or key from an AI provider (OpenAI, Anthropic, Gemini, Mistral, your Claude subscription or others), you pay that provider directly, its terms apply — for example, some free tiers use what you send to train — and we neither set nor refund its price. How we handle it is in the "Who we share it with" section of the policy.

8. Referentes (public figures)

"Referentes" are simulations of public figures built from their public statements (interviews, speeches, biographies). They are not affiliated with, endorsed or approved by those people. What a referente answers is generated by an AI from that material and may be wrong: do not present its answers as real quotes or as the person's opinions. If you are one of those people, or their representative, and want your referente removed, write to info@twin2.me and we will act promptly.

9. Acceptable use

You may not use Twin2.me to:

Impersonate another person with their twin, or pass yourself off as somebody you are not; create deepfakes or clone another person's voice or likeness without their consent.
Harass, threaten, discriminate against or deceive other people.
Upload or generate illegal material, or third-party material you have no rights to.
Record anyone against the law (section 5).
Try to extract data from other accounts, reverse engineer, scrape or automate the service in ways that degrade it for others, or get around your plan's limits.
Use it from, or on behalf of, persons, entities or territories subject to US OFAC sanctions or export controls (for example Cuba, Iran, North Korea and the Crimea, Donetsk and Luhansk regions of Ukraine), or while you are yourself on a sanctions list.
Rely on the twin for high-stakes decisions about other people — hiring or firing them, granting or denying them credit, housing or insurance — without human judgment and review.
Pass your twin off as a human being (section 3).

If you breach this, we may remove material, suspend or close your account (section 2) and cooperate with the authorities where the law requires.

10. Plans, prices and payment

Each plan states what it includes and what limits it has. Today you cannot buy or pay for a plan in Twin2.me: you can see the prices, and our team assigns plans, with no automatic charge. Prices are shown in US dollars (US$) and, depending on your country, taxes may be added. If we change prices, we tell you before it applies to you.

Usage limits exist because every answer and every meeting costs real money; when they run out the service pauses until the next cycle and we say so on screen.

When online payment exists, before you pay we will show you the total price including taxes, the billing period, whether the plan renews automatically and how to cancel the renewal. If you are a consumer in Colombia, you keep the five-business-day right of withdrawal of Law 1480 of 2011 (art. 47), on the terms and with the exceptions that law provides, and the payment reversal of art. 51 if you pay by card or other electronic means and there is fraud, an unauthorized transaction, a service not provided or a wrong charge. If you are in Mexico, the Federal Consumer Protection Agency (Profeco) and the Federal Consumer Protection Law (art. 76 bis, electronic commerce) protect you in those purchases.

11. Availability, changes to the service and closing

We do what is reasonable to keep this working, but we do not promise it will always be available, nor that the assistant will manage to join every meeting. To the extent the law allows, the service is provided "as is" and "as available". We may change, add or remove features. If we stop providing the service, we will give you reasonable notice and a way to take a copy of your data.

When your account is closed, your material and what was derived from it are deleted in cascade; only an anonymous record — a hash of your email — remains, so we do not invite you again without your asking and to prevent abuse, and backups and previous versions expire on the schedule in the policy ("How long"). The detail and your rights are in the "Your rights" section of the policy.

12. Warranties and liability

To the extent the law allows, the service is provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement; we do not warrant that the twin's answers are correct, or that the service will be uninterrupted or error-free.

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or loss of data, opportunities or goodwill; and our total liability to you for everything related to the service is limited to what you have paid Twin2.me in the last twelve months, or US$100 if you have paid nothing.

What these limits do not touch. Nothing in these terms limits or excludes our liability for willful misconduct or gross negligence, for death or personal injury, or any rights that the consumer law of Colombia (Law 1480 of 2011, which makes void any clause that limits the supplier's liability or makes the consumer waive their rights), of Mexico (Federal Consumer Protection Law) or of your US state does not let you waive. Where the law does not allow an exclusion or a limit, it applies only to the extent it is allowed.

13. Indemnification

You hold us harmless, and those who work with us, against third-party claims — including reasonable defense costs — arising from your material, from the recordings you make with the assistant, from what your twin says on your behalf, or from your breach of these terms or the law. This does not apply where the consumer law of your country prohibits it, nor to anything resulting from our willful misconduct or gross negligence. For recordings, the indemnity covers only those made without the consent or notice the law required.

14. Governing law and disputes

Governing law. These terms are governed by the laws of the State of Delaware (USA), without regard to its conflict-of-laws rules and without prejudice to the mandatory consumer-protection and data-protection rules of your country of residence, which continue to protect you.

First, write to us. Before starting a claim, we ask you to write to info@twin2.me saying what happened and what you want, and give us 30 days to resolve it. If you reside in the US, this step is required before starting an arbitration. If you are a consumer in Colombia or Mexico, it is optional: you may go at any time to the SIC, Profeco, the data-protection authority or the courts.

Arbitration and class-action waiver (US only)

This clause applies only if you reside in the United States. Read it carefully: it limits your right to go to court. You and Twin2.me agree that any dispute between you arising out of these terms or the service will be resolved by binding individual arbitration before the American Arbitration Association (AAA), under its Consumer Arbitration Rules and in accordance with the Federal Arbitration Act. The arbitration may be conducted in writing, by phone, by video or at a reasonably convenient location near you, as those rules provide, and those rules also allocate the costs. The arbitrator applies Delaware law and may award the same individual relief a judge could.

Class-action and jury-trial waiver. You may bring claims only in your individual capacity: not as a plaintiff or class member in any class, collective or representative action. If this waiver is unenforceable as to a claim, that claim will be resolved in court and not in arbitration. You both also waive trial by jury.

Exceptions. Either of us may go to small-claims court if the claim falls within its jurisdiction, and either may ask a court for urgent injunctive relief to protect its intellectual property.

You can opt out of arbitration. You have 30 days from when you first accepted these terms to opt out, by writing to info@twin2.me with your name and your account email, and saying you reject arbitration. Opting out does not affect any other part of these terms.

If arbitration does not apply or is not enforceable, the dispute will be resolved in the state or federal courts of Delaware, to whose jurisdiction you both submit.

If you are in Colombia. The arbitration clause does not apply to you. You may go to the Superintendencia de Industria y Comercio (SIC), which has jurisdictional powers in consumer matters under Law 1480 of 2011, or to the competent Colombian judges.

If you are in Mexico. The arbitration clause does not apply to you. You may go to the Federal Consumer Protection Agency (Profeco) and to the competent courts under the Federal Consumer Protection Law.

If you are in any other country, arbitration does not apply either, and disputes will be resolved in the courts of Delaware, without prejudice to the rights and forums that the mandatory law of your country gives you.

15. Changes to these terms, contact and general provisions

Changes. If we change these terms, we will tell you by email or in the app before they apply. If the change is material, we will ask you to accept it again to keep using the service. If you disagree, you can close your account before they apply, at no cost (section 2).

Contact. Twin2.me LLC, 8 The Green, Suite A, Dover, DE 19901, USA · info@twin2.me · Phone: +57 321 931 7379. We answer.

General provisions.

Entire agreement. These terms and the privacy policy are everything agreed between you and us about the service, and replace what came before.
Severability. If a part is found invalid or unenforceable, the rest stays in force and that part applies to the extent the law allows.
No waiver. Not enforcing a right at a given time does not mean giving it up.
Assignment. You may not assign these terms without our permission. We may assign them in a merger, acquisition or sale of assets, and we will tell you.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as disasters, network or infrastructure-provider failures, government action or labor disputes of others.
Language. There is a Spanish version and an English version, and both are equivalent. If you are a consumer and in doubt, the version in your language prevails.